Paradox Wireless Dual Optic PIR

We offer no refund or exchange on change of mind purchases.

We offer refunds and repair options for products that arrive faulty or damaged. Please note that the following is applicable in these circumstances. Consumers are not entitled to a repair, replacement or refund under the consumer guarantees if:

• They received what they asked for but simply changed their mind, found the product cheaper somewhere else, or decided they didn't like the purchase or had no use for it. 
• The problem with the product was caused by the consumer misusing it.
• They knew of or were made aware of the problem with the product before they bought it.
• They asked for a service to be done in a certain way against the advice of the business.
• The problem with a service or Product was caused by the actions of someone other than the business.

We will always do our best to make sure YOU as our customer is receiving the best product possible. We pride ourselves on our ability to provide quality services so if you have any questions, concerns or enquires please contact us before placing your order.

Thank you for visiting and shopping at Novocastrian Security Services. 

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2–3 business days of receipt of payment. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipment to P.O. boxes

Novocastrian Security Services ships to addresses within Australia.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Novocastrian Security Services is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Novocastrian Security Services is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside of Australia.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the Delivery Carrier. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Novocastrian Security Services will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible and we will file a complaint with the carrier fo their investigation and review:

• Call 0474 006 449 
• Or alert us at support@novosecurity.com.au

When we file a claim with the shipping carrier be aware that Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.